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KonteX products can be purchased directly from us or through our authorized distributors. Customers in Japan and China should place orders through their respective distributors.
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We use UPS for shipping unless otherwise requested. Our products are shipped insured against damage and lost. Please contact us within 3 business days if products were damaged during the delivery
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Our products undergo an extended testing prior to delivery to you and are covered by a 90-day warranty against material defect. During the warranty period, we will repair or replace, at our discretion, defective products at no cost. This warranty does not apply to products that are modified, subjected to abuse, misuse, mishandling, or unauthorized repair. Failure due to wearable parts, such as connectors, is not covered by this warranty as they have inherent limited uses and cycles. We offer cost effective repairs to replace these components and extend its lifetime and uses; see Repairs. You are responsible for shipping the products back to use for any warranty work.We offers free technical support for the lifetime of the product.

We believe in a sustainable future. Instead of throwing things away, we prefer to repair and re-use. Outside of the warranty condition, paid repair service can be arranged. Cost for common service work, such as replacing broken connectors in the X-Headstage™ can be found here. Repair cost for other services will be quoted and evaluated on a case-by-case basis. You are responsible for round trip shippings and any associated fees such as custom duty.