We believe in a sustainable future, and our commitment begins with designing products that are long-lasting and repairable. Extending the lifecycle of our equipment through repair services not only ensures continued performance but also reduces electronic waste and environmental impact. Whenever possible, we prioritize repair over replacement to minimize resource consumption.
During the warranty period, we will address any manufacturing defects at no cost. Beyond the warranty, we offer a paid repair service to support responsible product stewardship. Standard repair costs, such as replacing broken connectors in the X-Headstage™, are listed below, while other repairs will be evaluated on a case-by-case basis. Customers are responsible for round-trip shipping and any associated fees, such as customs duties.
Mechanical wear, particularly broken connectors, is the most common issue encountered with the X-Headstage™.
