Quality & Warranty

Engineered Quality. Clearly Defined Coverage.

At KonteX, quality is built into every product through disciplined engineering, inspection, and verification processes. All systems, instrumentation, and accessories, are tested against defined performance criteria prior to shipment——including the signal chain, I/O interfaces, headstages, commutators, and supporting hardware.

‍

Each delivery is documented with detailed records and photographs to ensure full traceability and consistent quality across deployments. This process-driven approach supports long-term reliability and simplifies service and support throughout the product lifecycle.

‍

Our improved warranty program reflects the same engineering discipline——offering clearly scoped coverage, defined responsibilities, and predictable support.

Warranty Coverage at a Glance
Product Type
Standard Coverage
Extended Coverage
(with registration*)
Systems & Instrumentation
12 months
24 months
Commutator
6 months
12 months
Headstage
90 days
Not applicable
Adapters, EIBs, Cables, Others
90 days
Not applicable

*Extended coverage applies to eligible products upon registration.

Warranty Program Overview
Eligible products can receive extended coverage through registration.
Products purchased in 2025 may be registered to activate warranty coverage.
Products purchased through authorized distributors receive the same warranty coverage.

Warranty service for distributor purchases is typically administered by the distributor. Initial service request should be directed to the distributor, while KonteX retains final determination of warranty eligibility and may provide direct support when appropriate.

Learn More